Returns & Exchanges
Due to the perishable nature of our premium biltong products, we prioritize food safety and quality above all else. If your order arrives damaged or fails to meet our high standards, please contact us within 48 hours of delivery for a full refund or replacement.
Inspect Your Order
Upon delivery, please carefully inspect the vacuum seal and packaging of your biltong for any tampering or damage occurred during transit.
Document Issues
If there is a quality concern, take clear photographs of the product, the packaging, and the batch number located on the back of the bag.
Contact Support
Email our customer service team at [email protected] with your order number and the documentation within 48 hours of receipt.
Resolution
Once reviewed, we will issue a credit to your original payment method or ship a fresh replacement batch at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing