Frequently Asked Questions
Everything you need to know about our premium air-dried snacks.
What is the difference between biltong and beef jerky?
While both are dried meat snacks, biltong is cured with vinegar and air-dried without heat, resulting in a more tender texture and richer beef flavor compared to the smoky, sweet, and chewy nature of jerky.
How should I store my biltong after opening?
To maintain freshness, we recommend storing your biltong in a cool, dry place. Once opened, consume within 3 days or keep the bag tightly sealed. For longer storage, you can keep it in the refrigerator.
Do you offer international shipping?
Currently, we only ship within the domestic United States to ensure our products arrive fresh and comply with food safety regulations regarding meat exports.
Is Best Biltong suitable for specific diets like Keto or Paleo?
Yes! Our biltong is high in protein, contains zero sugar, and is made with simple, natural ingredients, making it an ideal snack for Keto, Paleo, and Whole30 lifestyles.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or your order arrived damaged, please contact us within 48 hours for a replacement or refund.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.